Vacancy details

Job title: Key Holder
Job ref: JA/FEB18/CT/KH
Description: At Charles Tyrwhitt (pronounced "Tirrit") we endeavour to produce the finest menswear, with timeless style and no compromise on quality. To top this off we provide exemplary customer service, with smashing prices and a pinch of British charm thrown in for good measure.
I started the business back in 1986 (my full name is Nicholas Charles Tyrwhitt Wheeler) because I thought I could make a better shirt than anybody else. Since those humble origins, we’ve made a commitment to ensure all our menswear is built to last, using only the finest materials sourced from every corner of the globe, not to mention local producers here in Britain.
Over the years we have developed our range to include everything from formal shirts to separates, suits and shoes, in addition to a casual collection, knitwear and accessories. At our core we aim to offer you the best customer service we can, to keep you feeling tremendous, not to mention looking it too. We believe so strongly in our products that we offer a full, no questions asked, six-month guarantee - no matter what condition the item is in.

You, as the Key Holder will be responsible for increasing sales by maximising every customer opportunity. In addition to this, they will also assume responsibility for store opening and closing when there is no store management present.

DUTIES WILL INCLUDE

• Cash handling processes – opening and closing tills
• Delivery processing
• Set up of store for opening
• Close down of store
• Making decisions in the absence of store management
• Health and Safety responsibilities
• Security
• The Key Holder should also escalate any issues which arise in the store to their manager, and should also act as a role model for Sales Assistants.

CUSTOMERS MATTER

• Approach and engage every customer with warmth and sincerity
• Understand our customer’s needs to assist with their purchases using specialist product knowledge
• Be knowledgeable of additional services offered by CT and relay them to customers
• All service points, fitting rooms and tills must attain highest levels of customer interaction
• Close sales using the most suitable closing techniques, take payment and wrap goods
• Manage customer objections and returns successfully and escalate important issues to the manager on duty
• Build long term relationships with customers
• Introduce customers to all multi-channel services

GROWTH MATTERS

• Use product knowledge and selling skills (link selling/outfit building/up-selling/double selling/cross selling) to increase transaction value
• Maximise sales and service at the fitting rooms
• Build and maintain an effective customer email and mailing list by taking customers’ details at all times

PEOPLE MATTER

• Support store management with people processes where required
• Delegate effectively to team members when required
• Take responsibility for personal development and actively seek opportunities to improve
• Work with team members to meet company goals
• Support colleagues within and across departments
• Encourage colleagues to maintain high energy on the sales floor to achieve a pleasant store atmosphere
• Ensure adherence to company health & safety guidelines

QUALITY WITH VALUE MATTERS

• Convey the Unique Selling Points for our products to customers
• Process deliveries and transfers quickly and efficiently
• Ensure merchandise is properly handled, labelled and priced to minimise losses and damage
• Ensure retail visual guidelines and standards are maintained on the shop floor and windows
• Continually develop an understanding of the Company’s culture, products and reflect this in everyday performance
• Ensure the stockroom is neat and tidy at all times and in line with model store guidelines
• Adhere to Company administration procedures and practices (including EPOS and till procedures)

PERSONAL ATTRIBUTES & BEHAVIOURAL SKILLS

• Strong interpersonal and communication skills
• Ability to quickly build rapport with customers
• Ability to provide a highly personalised approach to client interaction
• Flexible and adaptable
• Able to use Initiative
• Professional
• Work well as part of a team
• Must be well groomed and well presented at all times
• Leadership skills

EXPERIENCE

• Previous retail or customer service experience
• Previous leadership experience desirable but not essential

TECHNICAL SKILLS

• Tailoring experience an advantage but not essential
• Language skills an advantage but not essential

QUALITY WITH VALUE MATTERS
• Convey the Unique Selling Points for our products to customers
• Process deliveries and transfers quickly and efficiently
• Ensure merchandise is properly handled, labelled and priced to minimise losses and damage
• Ensure retail visual guidelines and standards are maintained on the shop floor and windows
• Continually develop an understanding of the Company’s culture, products and reflect this in everyday performance
• Ensure the stockroom is neat and tidy at all times and in line with model store guidelines
• Adhere to Company administration procedures and practices (including EPOS and till procedures)

PERSONAL ATTRIBUTES
&
BEHAVIOURAL SKILLS
• Strong interpersonal and communication skills
• Ability to quickly build rapport with customers
• Ability to provide a highly personalised approach to client interaction
• Flexible and adaptable
• Able to use Initiative
• Professional
• Work well as part of a team
• Must be well groomed and well presented at all times
• Leadership skills

EXPERIENCE
• Previous retail or customer service experience
• Previous leadership experience desirable but not essential

TECHNICAL SKILLS
• Tailoring experience an advantage but not essential
• Language skills an advantage but not essential
 
Hours: Full Time
Area: Westfield
Area: Shepherds Bush
Job Type: Senior Sales Assistant
Job Type: Customer Service
 
Town/city: Shepherd's Bush
Region: London
Country: United Kingdom
 
Job type: Permanent
Hours: Full-Time
Salary: £8.90 ph
Benefits: Bonus; Staff Discount; 
Application deadline: 20 February 2018
Start date: ASAP
 

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