Vacancy details

Job title: Sales Assistants
Job ref: JA/FEB18/CT/SA
Description: Full time & Part time

At Charles Tyrwhitt (pronounced "Tirrit") we endeavour to produce the finest menswear, with timeless style and no compromise on quality. To top this off we provide exemplary customer service, with smashing prices and a pinch of British charm thrown in for good measure.
I started the business back in 1986 (my full name is Nicholas Charles Tyrwhitt Wheeler) because I thought I could make a better shirt than anybody else. Since those humble origins, we’ve made a commitment to ensure all our menswear is built to last, using only the finest materials sourced from every corner of the globe, not to mention local producers here in Britain.
Over the years we have developed our range to include everything from formal shirts to separates, suits and shoes, in addition to a casual collection, knitwear and accessories. At our core we aim to offer you the best customer service we can, to keep you feeling tremendous, not to mention looking it too. We believe so strongly in our products that we offer a full, no questions asked, six-month guarantee - no matter what condition the item is in.
You, as the sales assistant will be responsible for increasing sales by maximising every customer opportunity. To consistently offer the very best personal service to each and every customer and to increase customer loyalty through world class service and data capture. The following sets out some of the key responsibilities of a Sales Assistant, but some other ad hoc duties may also be involved.


• Approach and engage every customer with warmth and sincerity
• Understand our customer’s needs to assist with their purchases using specialist product knowledge
• Be knowledgeable of additional services offered by CT and relay them to customers
• All service points, fitting rooms and tills must attain highest levels of customer interaction
• Close sales using the most suitable closing techniques, take payment and wrap goods
• Manage customer objections and returns successfully and escalate important issues to the manager on duty
• Build long term relationships with customers
• Introduce customers to all multi-channel services


• Use product knowledge and selling skills (link selling/outfit building/up-selling/double selling/cross selling) to increase transaction value
• Maximise sales and service at the fitting rooms
• Build and maintain an effective customer email and mailing list by taking customers’ details at all times


• Take responsibility for personal development and actively seek opportunities to improve
• Work with team members to meet company goals
• Support colleagues within and across departments
• Maintain high energy on the sales floor to achieve a pleasant store atmosphere
• Ensure adherence to company health & safety guidelines


• Convey the Unique Selling Points for our products to customers
• Process deliveries and transfers quickly and efficiently
• Ensure merchandise is properly handled, labelled and priced to minimise losses and damage
• Ensure retail visual guidelines and standards are maintained on the shop floor and windows
• Continually develop an understanding of the Company’s culture, products and reflect this in everyday performance
• Ensure the stockroom is neat and tidy at all times and in line with model store guidelines
• Adhere to Company administration procedures and practices (including EPOS and till procedures)


• Strong interpersonal and communication skills
• Ability to quickly build rapport with customers
• Ability to provide a highly personalised approach to client interaction
• Flexible and adaptable
• Able to use Initiative
• Professional
• Work well as part of a team
• Must be well groomed and well presented at all times


• Previous retail experience an advantage but not essential


• Tailoring experience an advantage but not essential
• Language skills an advantage but not essential
Hours: Full Time
Hours: Part Time
Area: Westfield
Area: Shepherds Bush
Job Type: Sales Assistant
Town/city: Shepherd's Bush
Region: London
Country: United Kingdom
Job type: Permanent
Hours: Full-Time
Salary: £8.40 ph
Benefits: Bonus; Colleague Discount; 
Application deadline: 20 February 2018
Start date: ASAP

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