|| Our Story
Since it launched in Brooklyn, NY in 2002, west elm has been helping customers express their personal style at home. Our mission is three-fold: 1) we offer CHOICE in our products and services, helping customers create a home that tells their story, 2) we build COMMUNITY with customers, collaborators and associates, connecting like-minded strangers through inspiration, conversation, events and activities, and 3) we focus on CONSCIOUSNESS and honest business practices in everything we do, from handcrafted products to supply chain transparency + sustainability.
Our Stores + Community
Our home base is nestled down under the Manhattan Bridge in DUMBO, Brooklyn, and our 65+ retail stores can be found in the United States, Canada, Australia and the UK. We're a member of the Williams-Sonoma, Inc. portfolio of brands. Our UK business was launched in 2013 with the opening of our flagship store on Tottenham Court Road & enhanced by a successful online business. March 2018 see the opening of our third UK store located in Westfield White City.
Home Stylist (in-house design specialist)
PRIMARY FUNCTION: Provide customers with excellent customer service and a unique shopping experience by offering advice on space planning, furniture placement, color palettes and product recommendations. Provide in-store and in-home consultations to both personal clients and trade. Meet or exceed personal sales goals, bringing incremental sales to the store’s business.
ESSENTIAL DUTIES & RESPONSIBILITIES:
*Utilize design expertise to assist clients during consultations in-store and in-home regarding the design of their spaces.
*Measure and assess the client’s living spaces when performing in-home consultations.
*Create space plans by hand sketching and using the 2D Space Planner Tool.
*Get to know your clients and the scope and needs of their decorating projects by asking open-ended questions and listening carefully.
*Make product, color and design recommendations to suit their style & needs.Anticipate the client’s needs for every room in their home and make suggestions.
*Provide clear, reliable details about the quality, versatile uses and care of our products.
*Follow through with each customer to ensure their experience is seamless from the initial shopping experience to the delivery and set up of their purchases.
*Build lasting client relationships. Contact clients regarding new product arrivals, sales and decorating classes.
*Build the store’s business by providing world class service, suggesting a complete design solution & securing the sale.
*Maintain a professional appearance that represents the West Elm brand.
*Maintain knowledge of current sales and promotions.
*Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog/internet orders, special orders, back orders, charge sends, courier deliveries, and furniture orders.
*Efficiently and accurately perform register transactions i.e., sales, returns, and exchanges.
*Assist in implementation and maintenance of visual merchandise presentation, signage and lighting.
*Perform other duties as assigned by management.
*The ability to communicate effectively with customers, management and the store team.
*The ability to focus on the customer through clienteling, customer service, selling skills and follow-up skills.
*Drive innovation and change by thinking proactively – anticipating client’s needs and problem solving.
*Model personal accountability by acting with the highest level of honesty and integrity.
*Drive execution by prioritizing and demonstrating the ability to handle multiple tasks simultaneously while meeting deadlines.
QUALIFICATIONS & REQUIREMENTS:
*1-2 year’s retail sales and customer service experience (home furnishings retail preferred, but not required.)
*1-2 years’ design experience, design/creative degree Interior Design Certification is helpful (preferred, but not required)
*Experienced in retail and service oriented environment
*Availability to work a minimum of three shifts per week, weekend work also included.
*Proficient in the following programs: Powerpoint, photoshop, Excel and and 2D Space Planner Tool, “ Icovia” ,